Frequently Asked Questions
Everything you need to know about your MOWALOLA order.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 2-4 business days. Delivery times vary by location, with international shipping usually taking 5-10 business days after dispatch.
How do I return an item?
Items can be returned within 14 days of receipt, provided they are in their original condition with all tags attached. Please note that certain limited-edition releases or sale items may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your safety.
How do I know which size to choose?
Each product page includes a specific size guide. As our designs often feature unique silhouettes, we recommend checking the measurements carefully. If you are between sizes, we generally suggest sizing up.
Will I have to pay customs duties or taxes?
For international orders outside of the UK, customs duties and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in the shipping cost.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.