Returns & Exchanges
MOWALOLA offers a 14-day return window from the date of delivery for all unworn, unwashed items in their original packaging with tags attached. Please note that certain exclusive drops and intimate apparel are considered final sale and are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original box or a secure shipping mailer, ensuring all designer tags and authenticity cards are included.
Ship the Parcel
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location within 5 business days.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing